Initial disclosure document for Non-investment insurance contracts Tuto Money Ltd Carrs Farmhouse 37 Overend Elton Peterborough PE8 6RU Tel - 01733 235221 We are an insurance intermediary that is acting on your behalf when delivering our services to you. You should use the information provided within this document to decide if our services are right for you. OUR COMMITMENT TO YOU Tuto Money Limited takes all our regulatory responsibilities very seriously and we ensure that all our staff are required to demonstrate their competence to undertake their role and our business is structured in a manner that is designed to meet in full all the requirements set by our regulator, the Financial Conduct Authority. WHOSE PRODUCTS DO WE OFFER AND WHAT SERVICE WILL WE PROVIDE? For Life Assurance, Critical Illness Cover, Mortgage Protection, Income Protection Plans we will make a personal recommendation after we have assessed your needs and circumstances. We offer products based on a fair and personal analysis for all types of non investment insurance contracts. For Private Medical Insurance we will make a personal recommendation after we have assessed your needs and circumstances. We offer products based on a fair and personal analysis for all Private Medical Insurance contracts. For Buildings and Contents cover We will provide you with guidance that will help you to choose non-investment insurance contracts that may be suitable for your needs and circumstances, although we will not provide a recommendation or advice on whether particular contracts are suitable for you or your individual circumstances. We offer this from a single provider called LV Tuto Money Ltd – April 2024 v8 WHAT WILL YOU HAVE TO PAY US FOR OUR SERVICES? We arrange the policy with the insurer on your behalf. You do not pay us a fee for doing this. We receive commission from the insurer which is a percentage of the premium you pay to the insurer. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. CONFLICTS OF INTEREST Occasions may arise where the firm, an employee, or other associates of the firm has competing professional or personal interests which may prevent these services being provided to clients in an independent or impartial manner. We will take all appropriate steps to prevent conflicts of interests from occurring in line with the firm’s conflicts of interest policy. However, there may be occasions where a conflict of interest cannot be prevented. Where this is the case, we will disclose to you the nature of the conflict and the steps that we will take to mitigate the risks that you will be treated unfairly as a result of any conflicts identified. We will make you aware of any conflicts of interest before the provision of services to enable you to choose whether you still wish to proceed with services. A copy of the firms’ conflict of interest policy is available on request. We may on occasion receive minor non-monetary benefits from third parties such as product providers e.g. food and drink provided at a provider training event. Where relevant, any minor non-monetary benefits received will not conflict with our duty to act in your best interests. WHO REGULATES US? We are authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 492514. Our permitted business is ‘advising on and arranging non-investment insurance contracts’. You can check this on the Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/ Tuto Money Ltd – April 2024 v8 Tuto Money Ltd – April 2024 v8 WHAT TO DO IF YOU HAVE A COMPLAINT If you wish to register a complaint, please contact us: In writing Complaints Department Tuto Money Ltd Carrs Farmhouse 37 Overend Elton Peterborough PE8 6RU By Email compliance@tutomoney.co.uk By phone 01733 235221 If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by calling 0800 0234567 ARE WE COVERED BY THE FINANCIAL SERVICES COMPENSATON SCHEME (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This will depend on the type of business and the circumstances of the claim. Long term insurance benefits (e.g. Life Assurance) The maximum level of compensation for claims against firms declared in default is 100% of the claim with no upper limit. General Insurance General insurance advice and arranging is covered for 90% of the claim with no upper limit. Protection is at 100% where claims arise in respect of compulsory insurance (e.g. employer’s liability insurance), professional indemnity insurance and certain claims for injury, sickness or infirmity of the policyholder. Protection is at 90% where claims arise under other types of policy with no upper limit. Further information about the compensation scheme arrangements is available from the FSCS. MEANS OF COMMUNICATION We will provide information to you by whatever means are convenient to you. This could be by paper, email or other means. All such information will be made free of charge to you and in English. You may at any time choose to request information in paper and free of charge that has previously been provided to you by means other than paper. For example, where a communication was originally sent by email. You may at any time choose to change your preferences as to how we communicate with you. However, where you choose to do this, we will require you to confirm this change in writing to us. CLIENT MONEY Tuto Money Limited does not handle clients’ money. We never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice) or handle cash.